Find below our most Frequently Asked Questions. If you have a question that is not found below, contact us.
How do I log in to the HoopsU.com members area?
You can login to Hoops U. in 3 ways.
- In the upper right corner of every page, there is a button that says ‘Log In’. Click the button, then enter your e-mail address and password that you used when registering on HoopsU.com.
- At the top of the sidebar which is located on most pages, there is a Log In box. Input your username and password and click to login.
- You can login directly at www.hoopsu.com/login/
When you are done using HoopsU.com, be sure that you click the ‘Log Out’ button in the top right corner or sidebar of the website to end your session and protect your information.
I lost my password. Can you help me find it?
If you forget your password, you can visit the Forgot Password page on HoopsU.com. On this page, we will ask you for your e-mail address. We will immediately send you an e-mail message with instructions on how to set up a new password.
How do I change my Academy user name, password, e-mail address, or contact information?
Visit your Edit Profile page (also located under ‘Profile’ in the menu). You can re-enter any identification information such as password, e-mail address, and phone number. You cannot, however, change your user name. Note: Much of your profile information can be also be changed via the ‘edit profile’ link in your ‘My Account’ page. This profile information, however, does not change the information visible to other members in your Network.
How do I manage my Network Profile?
To manage your Network Profile (the social networking portion of the site), you will visit your Edit Profile page. This page is also found in the menu under Profile –> Edit Profile.
On your Network edit profile page, you can change information as noted above. You can also change what you see in your network, who can see you, and if you want to be found in the member directory or not. You can also change or add a short bio, include a header image, add a profile image, and more.
Who can I contact for support and/or billing questions?
We are available to assist with any support and/or billing-related questions. You can use our speedy contact form or call us directly at 651.285.1104. Except for weekends or holidays, we are usually able to get back to you within 1 business day.
How much does a Hoops U. membership cost?
We offer multiple membership levels for whatever serves you best. Our monthly plan is $9.95 per month and our yearly plan is $97 per year. We also have a staff membership plan so up to 6 members of your staff can join for $297/year. If you haven’t already done so, you can preview an Academy Membership with a free 14-day trial period.
How safe is my information on HoopsU.com?
We understand your concern regarding the security of your personal information on HoopsU.com. That concern may stem from the fact that when you visit our site you may be automatically logged in. Be assured this only happens because you told the site to remember your information. We have set up the site with the option of remembering your password when you open the site so you don’t have to log in every time you visit. If you would like to type your password in every time you choose to login, you can do this. When you login, there is a box underneath the e-mail address and password entry that says “Remember me.” Just deselect this option by clicking on the check mark. Then you will have to enter the password every time, thus making it more secure.
Is it safe to submit my credit card over the Internet using your site?
To ensure the security of your credit card information, the credit card entry pages on HoopsU.com use SSL encryption. Whenever you send your credit card information over the Internet using HoopsU.com, it will always be encrypted. We will never display your entire credit card number on our site, nor do we even have access to the number as credit card payments are handled with our 3rd-party merchant processors.
How do I get take the Development Courses and get certified?
All currently available courses can be found at the ‘Courses‘ link in the menu. You will also find your courses in the ‘My Courses‘ link in the sidebar. The My Courses page will also show your progress in the various courses.
Once in the courses, you will also find your course progress displayed to you in the sidebar. The course progress sidebar widget will only show when you are within a course page.
To receive certification, you need to complete our Levels I-III certification courses. Upon completion, you will be able to download the certificate which you can then print if choose.
How do I find a specific article on your site?
To locate anything specific we recommend using the search feature that is found in the sidebar. You can also search through each of the categories found in the drop-down menu that spans the top of the page (below page title and info). As well, many of our plays, drills, and article are further tagged in a more specific manner. For instance, if you’re looking for a 5-Out basketball play, all of plays of that type will listed under the special 5-Out plays tag.
Which browser is best for optimal viewing?
The Hoops U. website is fully mobile-responsive. This means that it should render itself perfectly viewable on your desktop PC, notebook, tablet, and smartphone. Therefore, whether you are using Chrome, IE, Firefox, Opera, Safari, etc, you should be getting a great viewing experience. The only possibility for less-than-stellar viewing is if you are using an older version of one of those browsers. By older, generally a browser that is no longer being supported.